Returns & Exchanges | Delicatezza

At Delicatezza, we take pride in the quality of our gourmet products, but if your order arrives damaged or incorrect, we offer a hassle-free return or replacement process within 48 hours of delivery. Due to the perishable nature of our food items, we cannot accept returns for products that have been opened or are no longer in their original condition.

Return Process

1.
Contact Support
Email our customer service team within 48 hours of receiving your order, including your order number and clear photos of the items in question.
2.
Review Process
Our quality assurance team will review your request to ensure it meets our safety and hygiene standards for food-grade returns.
3.
Package Your Items
If approved, place the unopened, non-perishable items back in their original packaging to ensure they are protected during transit.
4.
Receive Refund or Replacement
Once we receive the returned goods, we will issue a full refund to your original payment method or dispatch a fresh replacement immediately.